Onda Concepts worked on the development and rollout of the Services Cloud Platform for a major Australian airline. The aim of the Services Cloud Platform is to improve productivity, reduce cost and improve turnaround time by consolidating and rationalising the airline’s backend systems and how staff members work.
The initial service involves the provisioning of a tailored app onto a set of iPads to be used by the ground support team. The app allows the team member to report and capture photos of any faults they came across during the inspection of the aircraft, lounge or terminal.
The fault report is synchronised with the Services Cloud from which the fault report is assigned to the appropriate repair team.
The Services Cloud provides the ability to track the progress of the fault – from the date and time of submission to the completion of the repair.
